1. PRICES

We reserve the right to change prices offered on our web site at any time but this will not affect the price of any bookings that have already been confirmed. The prices on the web site are shown in the currency selected and displayed with rates of exchange calculated for your reference only. Prices may therefore differ on a daily basis to reflect any movement in exchange rate levels. When a booking is made the exchange rate will be fixed at the time the booking is created and will apply to any amendments or cancellations to items within the booking or to any items subsequently added.

2. PRODUCT INFORMATION

Product information posted on our web site is based on information collected from the suppliers worldwide. Reasonable care has been taken that the content of our web site is correct but it is subject to amendment at any time without notice. All content on this web site is published in good faith but you acknowledge that we, as booking agent, cannot check the accuracy of all information provided by its suppliers.

3. BOOKINGS, PAYMENTS AND CONFIRMATIONS

Bookings will be accepted on the web site until 48 hours prior to the date of arrival. There are special conditions for bookings made for times when trade fairs, exhibitions, major conferences or other major events are being held at the relevant locations. These are referred to as “Special Events” in these terms.

All Reference to ‘days' means normal working days (Mon-Fri) excluding weekends and national holidays whether in the country of origin or destination.

For Items Availability shown as "Yes" on the website/booking request form, you will usually receive an booking confirmation email within two minutes, to the email address that you provided to us when you signed on.

For Items Availablility shown as “On Request” on the website/booking request form, we will contact the supplier on your behalf and respond to you within 24 hours advising if the items have been confirmed or not. In the event that you have entered credit card details at the time of placing the booking no payment will be processed until the items have been confirmed.

In the event that we are unable to confirm the initial requested, an alternative may be offered and an email will be sent to inform you of the details and what action to take if you wish to accept the alternative suggestion. No payment will be processed unless you accept the alternative. When the items have been confirmed and payment has been received, you will receive a confirmation voucher.  The voucher must be presented to the supplier, or the service provider, as evidence that the services have been booked and paid for in advance. Failure to present the voucher may result in  being charged again (at the full service providers published rates) or the service not being provided. 

Special Events

Bookings made for Special Events periods may incur special booking conditions. You will be notified if these conditions apply, at the time of booking: “Special Conditions” will be advised when you view the applicable items in your basket, and clicking on this link will detail the event and specific conditions that apply including that 100% cancellation charges apply and that no refunds are available for those specific dates. Therefore, full payment must always be made by credit card on line at the time of booking for Special Event periods if within the full cancellation fee period.

4. CANCELLATIONS AND AMENDMENTS

Cancellations and amendments to confirmed bookings are subject to the following conditions:

Cancellations notified directly to the accommodation would not be effective. Requests for cancellations and amendments must be made on the Any Tours website or to the relevant Any Tours customer service center.

Charges for cancellations or amendments are calculated based on the date of check-in, at 12 noon GMT (British time), or start time of service (GMT), in relation to the notice period given by you to cancel or amend the booking.

All Reference to ‘days' means normal working days (Mon-Fri) excluding weekends and national holidays whether in the country of origin or destination. 

For Accommodation:

i) Hotels:

A cooling off period of 24 hours will apply to those bookings made more than 5 days in advance of the arrival date at the accommodation. This will allow cancellation or amendment of an item within the 48-hour period after the first confirmation of that item without any charges being applied. No cooling-off period applies for bookings of hotels during Special Event periods within their full cancellation fee period (see section 7 above for the meaning of “Special Events”). 

ii) For Bookings of hotels during normal periods –

Cancellations

Amendments

Amendments where either the number of rooms (irrespective of room type) or the number of nights decreases will be charged as below: 

Customer name changes, where accepted by the accommodation provider, and reductions in child ages will incur no charges. All amendments are subject to availability.

If the customer does not arrive at the accommodation on the date on which they are booked to arrive or they leave the accommodation earlier than the date on which they are booked to leave, they will only be entitled to receive any refund due calculated from the time when we receive notification. All such cancellations and amendments are subject to incurring the charge for the next twenty-four hours accommodation after our receipt of notification.

iii) For bookings of hotels during Special Event periods:

Customers will be notified at the time of the booking if Special Event conditions will apply and last date for cancellation/amendment without charge.

100% cancellation charges will apply to dates of stay falling within a Special Event period. For dates of stay within the same booking, not falling within the Special Event period, our standard cancellation and amendment conditions will apply.

Any amendments for dates of stay falling within Special Event period will be treated as cancellations and will incur charges as above. The only exceptions to this will be where additional rooms/beds/cots/nights are added to existing confirmed rooms or nights. Name changes during these periods are not permitted.

iv) For apartment, villa, farm stay and other types of accommodation other than hotels:

A cooling off period of 24 hours will apply to those bookings made 11 days or more in advance of booking date. This will allow cancellation or amendment of an item within the 24-hour period after the first confirmation of that item without any charges being applied.

100% cancellations charges will apply to bookings cancelled within 10 days prior to date of booking.

5. REFUNDS

Any Tours will make a refund for those bookings which have been paid for in full provided those bookings are eligible for refund in accordance with the amendments and cancellation rules specified

For those bookings originally paid for by credit card via this website, any refund will automatically process to the original credit card account that paid for the booking and no other methods of refund payment will be possible. Refunds will take between 2-5 working days to be credited to the credit card.

Bookings not settled by credit card will be refunded using the same method as the original payment. 

While Any Tours is responsible for its own bank and credit card charges, it does not accept any liability for any other incidental charges you may incur. 

6. COMPLAINTS

Any complaint regarding the supply of a service should be brought to the attention of the accommodation or service provider as early as possible during your customer's stay in order for the complaint to be dealt with quickly. However, if not resolved to your satisfaction it should be notified to us in writing by email within 1 month of the date of the supply of the service. Any complaint received after 1 month of the date of supply of the service will not be investigated. 

7. LIABILITIES AND GENERAL

1) Although we take reasonable care to ensure that published descriptions are correct we do not own or operate hotels or other accommodation or travel services. We accept no liability for errors or omissions in the description of accommodation or other travel services on the website. We reserve the right to change your accommodation booking to one of at least comparable standard and to notify you of such change as soon as possible after it occurs. No compensation is payable for such changes. In extreme circumstances we may be forced to cancel your booking in which case you will be notified of such change as soon as possible and a full and prompt refund will be made.

2) In no circumstances shall we be liable for any consequential and indirect loss or damage. Our liability shall be limited to the amount paid to us for any booking. The foregoing shall not limit our liability for death or personal injury caused by our negligence.

3) We endeavour to ensure that any discount vouchers are redeemable, however we allow our supplier partners to change the terms of these vouchers or withdraw them without notice at any time. This rarely happens and whilst the discount should be available it cannot be guaranteed.

4) We shall not be liable for any failure or delay in performance of our obligations, which results directly or indirectly from any cause or circumstance, which is beyond our reasonable control. Without limiting the generality of the foregoing, the following shall be regarded as such circumstances: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, epidemic, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken by the hotel, strikes, lockouts or boycotts, embargo, blockade.

5) We reserve the right to change these bookings terms from time to time.

6) The booking confirmation and these terms represent our entire agreement and as a result you have not entered into a contract with us on the basis of any representation not expressly incorporated into these documents.

7) If any of our booking terms shall be illegal or unenforceable such term shall not form part of the booking terms but the validity and enforceability of the other booking terms shall not be affected.

8) The laws of Hong Kong SAR shall apply to these terms and shall be subject to the exclusive jurisdiction of the Hong Kong SAR courts.

9) In the event of any conflict between the English and translated versions of any and all documents and text on our site, the English version will prevail.

B. HOTEL

1. ROOM TYPE INFORMATION 

There are certain types of rooms that are unique in selected destinations as stated here. This list is not necessarily exhaustive.

German Twin rooms (sometimes also known as German Double rooms) will consist of two separate single beds attached side by side and are more similar to a Double room. Some hotels, especially in Scandinavia, may provide Twin rooms consisting of one Single bed and one Sofa bed, or Triple rooms with two single beds or double beds with one sofa bed.

In North America Double or Twin rooms may contain one bed. Customers may request separate beds when reserving however separate beds are not guaranteed. Triple and Quad rooms usually contain two double beds.

For hotels in Australia, North America and Asia the child will normally use existing bedding. Rollaway beds may be available for an additional charge.

Breakfast is not included for a child under 2 years of age when staying free of charge. 

Services included in the rates are detailed on the web site and on the booking confirmation. Personal expenses such as porter services, drinks from the mini bar, meals at restaurants, tips, dry cleaning, laundry, telephone calls are not included in the prices and shall be paid directly to hotels or suppliers by the customers. 

2. OTHER ACCOMMODATION INFORMATION

For a description of types of apartments and villas please refer to the relevant search page on the web site. The following points should be noted regarding apartment/villa accommodation: 

• The members of the party are responsible for any damage caused by the party.  
• The party must comply with any rules and regulations set by the accommodation provider.  
• The party is responsible for payment of any charges made, in applicable properties, for use of facilities such as electricity, gas, water, telephone, linen and security, and for any other fees levied by the accommodation provider for the use of amenities.  
• The total number of people (including infants and children) must not exceed the maximum occupancy shown on the website or on our voucher confirmation, otherwise access to the accommodation may be refused or additional amounts charged on arrival.  
• A deposit may be payable on arrival, which will normally be applied on a credit card, in order to cover any supplementary charges incurred.  
• The website may contain a plan of the layout of the accommodation. If so, this is based on specifications provided to us by the accommodation providers. The plan will only be a general representation of the accommodation. Actual unit size, design, fixtures, furnishings and facilities may vary from those shown on the plan. 

3. STAR RATINGS

Star ratings are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given property. The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body. Descriptions on the web site are a generalisation of all hotels on a worldwide basis and shall be referred to for information purposes only. We cannot guarantee or warrant any kind of services or level of quality offered by hotels. Some countries do not use star ratings for official categorisation of hotels.

4. GRADINGS

Where this information is available, apartments and villas are graded according to the general standard of the accommodation. However, this grading is not always carried out by an official body, and is not equivalent to standard star ratings and used for hotels. Grading (where available) should be regarded as a general guide only. The grading shown are for information purposes only and are not a guarantee or warranty of any kind by Any Tours.